Returns and Refunds Policy

Last updated: October 21, 2026

Effective date: October 21, 2026

This policy applies to purchases from Reframed Insights Consulting LLC, doing business as Cinderlith Gaming. It does not limit any non-waivable right or remedy.

1. Contact us before returning anything

Email cinderlithgaming+support@gmail.com within 30 days after delivery. Include the order number, item, reason, and clear photographs when condition, damage, authenticity, or item identity is at issue. Wait for return instructions and a return authorization. An unauthorized return may be delayed or sent back where law permits.

2. Eligible returns

We do not offer refunds for change of mind. Eligible claims concern an incorrect, damaged, counterfeit or materially misdescribed item, subject to applicable mandatory rights. For an order whose listed product total before discounts at purchase was $15 or more, a physical return of the affected cards is required for verification unless law prohibits requiring it. For an order with a listed product total under $15, staff may approve a refund without a return.

Add the listed product amounts for all quantities in the order before discounts, excluding shipping, fees and tax. This order-level threshold determines return handling, not the refund amount. Refunds use the amount actually paid for the affected goods and the appropriate tax adjustment. A required return must contain the same card, printing and quantity received, with no additional wear or alteration; use adequately protected, trackable shipping and follow the return instructions. The 30-day contact window is not a requirement that the return arrive within 30 days.

3. Incorrect, damaged, counterfeit, or materially misdescribed items

Contact us promptly if the wrong printing, set, collector number, finish, language, quantity, or card was delivered; if transit damage occurred; if condition materially differs from the listing; or if authenticity is reasonably questioned. Preserve all packaging and evidence. If confirmed, we will provide an appropriate remedy—replacement when agreed and available, repair where appropriate, or refund—as required by law. We will not require a customer to return an item in a manner prohibited by law.

4. Condition disputes

Card condition is evaluated under our Card Condition & Authenticity Policy. Normal manufacturing variance or wear consistent with the disclosed condition is not a defect. A returned single must be the same card and printing shipped and must not have been played, altered, cleaned, pressed, signed, graded, or otherwise changed after delivery.

5. Current product scope

The current launch catalog is trading-card singles. This policy does not introduce sealed products, graded-product programs, subscriptions, gift cards, preorders or special final-sale programs. Any future offering will need applicable terms before it is enabled.

6. Return shipping and original shipping

The customer normally pays required return postage, including for an incorrect, damaged or materially misdescribed item; we do not ordinarily provide a prepaid label. This rule yields to any mandatory consumer right requiring us to pay. Original outbound shipping is normally non-refundable. Exceptions include a confirmed wholly lost order, an unshipped order that must be fully refunded, and any other refund required by law. A wholly lost order receives a refund rather than a replacement, including the paid goods, applicable tax and original shipping, without waiting for an insurance payout.

7. Refund timing and method

For a required return, we complete verification and issue the approved refund within 5 business days of receiving the package. For an approved claim where no return is required, we issue the refund within 5 business days of approval. Business days are Monday through Friday, excluding U.S. federal holidays. An earlier legal deadline takes priority.

Refunds are sent to the original payment method unless law permits and the customer affirmatively accepts another method. Banks and payment networks may need additional posting time. We do not replace a legally required refund with store credit without the customer’s permitted agreement.

8. Exchanges

Because card inventory is unique and limited, direct exchanges are not guaranteed. When the requested replacement is unavailable, the normal remedy is an approved refund followed by a new order.

9. Cancellations

Request cancellation immediately. We will attempt to cancel before fulfillment, but cannot guarantee cancellation after picking, packing, label purchase, or carrier handoff. If we cannot ship on time, delay and cancellation rights are described in the Shipping Policy.

10. Chargebacks and unresolved concerns

Contact us first so we can investigate. Nothing in this policy prevents a lawful billing dispute. Knowingly false chargebacks, item substitution, or manipulated evidence may result in account restrictions and preservation of records for fraud review.

Request review and refund progress

You may report an order issue from your account or contact support. Sending a request does not start a refund. A staff member must approve it and verify any required return before issuing a refund. You can review the decision and progress in your account; denied requests remain visible with an explanation. If you purchased as a guest, use an account with the same email as your receipt and verify the order through the link sent to that address. Staff approval and payment-provider completion are separate steps; your bank may take additional time to post a completed refund.