Shipping Policy

Last updated: October 21, 2026

Effective date: October 21, 2026

This policy explains how Reframed Insights Consulting LLC, doing business as Cinderlith Gaming processes and ships orders. It is part of our Terms and Conditions.

1. Service area

We ship to the 50 U.S. states, DC, P.O. boxes, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and APO/FPO/DPO military addresses where USPS service and applicable restrictions allow. Ordinary international destinations are not offered at launch. Use the correct territory country or military state code at checkout; staff will complete any required customs documentation.

2. Processing time

We hand your order to the postal service or other selected carrier within 3 business days after you place the order. Business days are Monday through Friday, excluding US federal holidays. This is our dispatch commitment. Carrier transit time is additional, so delivery to you may take longer than 3 business days. If we cannot meet the dispatch commitment, the delay and cancellation process below applies.

3. Shipping methods, rates, and delivery estimates

Available services and charges are displayed before payment. Rates may reflect postage, packaging, tracking, declared value, insurance, and handling. Delivery windows are carrier estimates and are not guarantees unless the selected service expressly states a guarantee. We use USPS. Qualifying small orders travel by stamped letter without standard tracking. Orders requiring tracking use USPS Ground Advantage. Tracking is required if any one card has a listed price of $20 or more before discounts at purchase, or the calculated card-count shipping charge exceeds $5. Cinderlith pays any extra postage without changing the customer shipping prices below. Staff decides on additional insurance for higher-value orders. No discretionary signature requirement, free-shipping threshold or added tracking surcharge applies.

US singles shipping charges are $1.04 for 1–6 cards, $1.69 for 7–12 cards, $2.16 for 13–18 cards, $7.19 for 19–24 cards, and $10.38 for 25 or more cards. These charges exclude any applicable tax.

4. Address accuracy and changes

Review the complete address before paying. Contact cinderlithgaming+support@gmail.com immediately to request a correction. We cannot promise a change after fulfillment begins and will not redirect a shipped package to an address that cannot be verified. Additional charges caused by an incorrect or incomplete address may be deducted from a discretionary refund where law permits.

5. Tracking and packaging

For tracked orders, staff sends tracking details after the daily USPS drop-off once the details are available. Carrier scans may take time to appear. Ordinary stamped letters do not include standard tracking. Cards are packaged with protective materials suitable for the order; staff must use a service for which the packed weight, dimensions, rigidity and destination qualify. We may divide an order into multiple shipments; any change to the customer’s disclosed cost requires agreement first.

6. Delays and unavailable items

We maintain a reasonable basis for advertised shipment times. If we cannot ship within the promised time—or within the period required by law when no time is stated—we will send a delay notice and request consent where required, or cancel the affected item and issue a prompt refund. Customers may cancel an unshipped delayed order as provided in the notice and applicable law.

7. Delivered, missing, or damaged packages

If an order has not arrived after 10 business days from USPS drop-off, contact us to start a missing-mail review. This is not a delivery guarantee or an automatic refund date. If tracking says delivered, check the delivery location and household, then contact us and USPS. Report an incorrect, damaged, counterfeit or materially misdescribed item within 30 days after delivery and keep the packaging, labels and photographs.

Once staff confirms that an entire order was lost in transit, we refund the paid goods, applicable tax and original shipping. We do not make the customer wait for an insurance payout. We initiate the approved lost-order refund within 5 business days of approval, subject to any earlier deadline required by law. No return is required for goods never received.

8. Returned-to-sender and refused packages

If a package is returned because of an inaccurate address, refusal, failed pickup, or other customer-controlled issue, we will contact you. Reshipment may require an additional disclosed charge. If the order is canceled, any refund may exclude nonrecoverable shipping costs where law and the Returns and Refunds Policy permit.

9. International orders

We do not currently ship to ordinary international destinations. Supported U.S. territories and APO/FPO/DPO addresses can require customs forms or other USPS documentation even when using domestic postage. Restrictions and available service depend on the destination.

10. Contact

Order and shipping help: cinderlithgaming+support@gmail.com. Include the order number, but never email complete payment-card information.